The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023.
We are the top University in the UK for Student Experience and for Teaching Quality in the Times and Sunday Times Complete University Guide 2024 and University of the Year for Social Inclusion in the Daily Mail University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992.
Student Services / Wellbeing Service
Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. The Wellbeing Service is an umbrella term used to describe our various teams, Counselling, Disability & Mental Health, Faith, Welfare and Student Liaison. We provide a holistic approach to student support to ensure students’ individual needs are fully met to enhance their academic success, aid student experience and develop each student as an individual. The Wellbeing team is a busy and in-demand service. We are a tight knit team who help and support each other. We work hard and importantly have fun along the way.
The Role
Provide consistent and high quality first point of contact for students accessing support services at UWL.
To lead in the production of ID Cards for students, staff and external stake holders. To manage stock required for the issuing of ID cards as well as lead on orders and delivery in this area.
To assist with and fully understand how to use the Student Support web-based software programme where students book appointments with the various support teams.
To acquire and maintain up to date information on all services available to students at UWL.
To be part of a team monitoring a busy inbox and phone line along with face-to-face enquiries.
Please note that this role is entirely on campus, 5 days per week. There is no remote working available.
The Person
Degree or relevant experience.
Experience of working in a team in a customer facing ‘front line’ service.
Knowledge and understanding of the Higher Education environment and the role of Student Services provision.
Experience working as a super user and web-based software, as well as other office IT packages.
Excellent Customer services skills, strong communication skills and understanding of cross-cultural awareness/working in a diverse community.
How to Apply
To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0
Please email hr.recruitment@uwl.ac.uk if you need any assistance with the application process.
Interviews are expected to be held in the week commencing 9th December 2024.
For informal enquiries about the position please contact Deborah Adewole – Head of Wellbeing (deborah.adewole@uwl.ac.uk)
Additional Information
Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl
Our department is under-represented in terms of staff from BAME (Black, Asian and minority ethnic) backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
This position does not meet the University criteria for Skilled Worker sponsorship.
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.
This post is not available for UWL students.
Previous applicants for this post need not apply again.
We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.
The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.