To comply with new EU laws regarding "cookies", we have updated our Terms and Conditions and provided a detailed description of how cookies work and are used on this website.  By continuing to use this site, you are agreeing to those updated Terms and Conditions.
This notice should appear only the first time you visit the site.
View All Vacancies

Customer Experience Supervisor (Part Time)

Library Services

Salary:   £26,847 to £32,433 pro rata
Release Date:   Friday 30 August 2019
Closing Date:   Sunday 22 September 2019
Interview Date:   Wednesday 09 October 2019
Reference:   LIB079

UWL Library Services has been awarded Customer Service Excellence accreditation; national recognition of the high quality of the services we offer to students, academics and researchers.  Come and join the Library team as we seek to further improve our services. We are seeking to recruit a part time Customer Experience Supervisor to join a friendly and helpful team providing front-line support to students, academic staff and researchers at our Paul Hamlyn Library on our Ealing campus.

Working as part of a team of Customer Experience Supervisors, you will ensure the delivery of consistent, high quality customer services and the maintenance of an excellent study environment by supervising staff effectively. You will assume full operational and management responsibility for a pool of Customer Experience Assistants who cover different shift patterns across the scheduled hours of the library service (9am–8.30pm, Monday – Thursday, 9am-6pm Fridays and 10am – 6pm at weekends with revised hours during vacations).

This is a permanent, part time position working a total of 20 hours each week to include a Saturday; an evening until 8.30pm and other hours to be agreed.

The successful applicant will be committed to providing a high level of customer service. They will have experience of supervising or managing a team and working in a customer care environment. Experience of working in a library is desirable but not essential. They will be a good team player with excellent verbal and written skills and will be able to work flexibly, proactively and without supervision.

Library Services has implemented an annualised hours working framework to ensure maximum flexibility for individual staff and the University. The post holder will be based at our Ealing campus but may be required to travel to our other campuses as required.

Previous candidates don't need to reapply.

For an informal discussion about the post before applying, please contact Imran Hussain, Customer Experience Librarian (


The closing date for this job vacancy has now passed, and applications are no longer being accepted for this position

Further details:

Email / Username


Forgotten Details Register