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View All Vacancies

Customer Relationship Coordinator - 2 years FTC

Marketing

Salary:   £27,292 to £32,918 per annum
Release Date:   Wednesday 01 June 2022
Closing Date:   Sunday 26 June 2022
Interview Date:   Tuesday 12 July 2022
Reference:   MKT200

The University of West London (UWL) is one of the top 40 universities in the UK and the top modern university in London according to the influential Guardian University Guide 2021*. 

We were also named University of the Year for Student Experience in The Times and The Sunday Times Good University Guide 2021, being described by the editor as “regularly among the top-performing universities” and proving that “it is possible for a London-based institution to achieve outstanding levels of student satisfaction beyond other universities”. 

Over the last few years, we have invested more than £150 million into our campus to create an inspiring social and learning environment for students. The University puts our students at the heart of everything we do: dedicated to providing an excellent student experience delivering positive, life-changing outcomes - a combination of career focused courses and tailored pedagogic care delivered within a supportive community. 

Find out more about us www.uwl.ac.uk/about-us

The Department 

This post sits within UWL’s Recruitment and Customer Relationships Team which is responsible for the University’s UK student recruitment and outreach activity and for supporting prospective students from initial enquiry through to enrolment. The Team is part of the Marketing, Recruitment and Communications Department which also includes the Communications and Events, Campaigns, Digital and Admissions Teams.

 The Role

 The Customer Relationship Coordinator is part of a small Customer Relationship Team which manages prospective student communications from initial enquiry through to enrolment. The post holder will assist with the development, implementation and evaluation of conversion communications and activities and will support the team in managing prospective student enquiries via a variety of media, including phone and email. 

The Person 

You will have experience of working in CRM/email marketing or campaign management and be confident working with and manipulating data. Excellent customer service and communication skills are essential, as is exceptional attention to detail and a high level of IT literacy, including intermediate to advanced knowledge of Microsoft Excel. We are looking for someone who is an excellent team player with a proactive, flexible approach and a methodical, systematic way of thinking.

How to Apply

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0

Please email hr.recruitment@uwl.ac.uk if you need any assistance with the application process. 

Interviews are expected to be held in the week commencing 11 July. 

Additional Information 

Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl

UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community. 

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Please be advised that it is expected that appointment within a grade will normally be at the minimum point. 

*Modern universities are defined as higher education institutions that were granted university status in, and subsequent to, 1992.

The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

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