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Student Adviser (Funding)

Student Services

Salary:   £33,328 to £38,231 per annum
Release Date:   Thursday 10 October 2019
Closing Date:   Sunday 20 October 2019
Reference:   SS131

We are the Student Advice team, a vibrant team in direct contact with students helping them in non-academic related issues to succeed in their studies. We are part of Student Services, the professional services of the University, and aims to deliver student centered advice and guidance to student on a range of funding, financial, housing and universal credit matters.  

Dedicated members of staff deals with immigration / Tier 4 / International issues. Training on this matter will be delivered to the post holder for general knowledge, but immigration queries will be referred to the dedicated members of staff.

We are seeking a Student Advisor who is self-motivated, proactive, enthusiastic about helping students and delivering good customer service, organised and with proven ability to work effectively with conflicting priorities and short timescales.  You will undertake casework, and provide support and guidance to students and staff in respect of a range of practical advice matters, including finance and funding regulations.  You will also be expected to contribute to the provision of a professional and specialist advice and guidance service to all students, to encourage their academic progress and student retention.

Successful candidates will have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike.  Experience of working in higher education is desirable.  You must also have excellent IT skills, working with IT systems to record and report on a wide range of confidential matters.

This appointment requires a flexible approach to working hours as occasional Saturdays Open Days and evening Open Days cover is required (6/7 per academic year on a rota basis).

An enhanced DBS Certificate is required for this post (to be undertaken upon appointment).

Interviews will be held week commencing 28 October 2019.

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