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Head of Student Advice and Immigration

Student Services

Salary:   £47,728 to £53,232 per annum
Release Date:   Friday 04 September 2020
Closing Date:   Sunday 27 September 2020
Interview Date:   To be confirmed
Reference:   SS141

The University of West London is ranked as the top modern University for overall satisfaction according to the National Student Survey 2019. Help us in enabling the training of the next generation of trailblazing graduates, create the game-changing businesses of tomorrow and develop the solutions that will transform the lives of millions. It takes a big team to do what we do! We’re on the lookout for talented and enthusiastic academics and professionals to help us deliver exceptional service in everything we do.

The Department

Student Services at University of West London is a large multi-disciplinary team that includes the Student Advice Team, Wellbeing Service (Counselling, Disability & Mental Health and Faith), Welfare, Placement & Employment Services and Careers & Volunteering. We provide a holistic approach to student support to ensure students’ individual needs are fully met to enhance their academic success, aid student experience and develop each student as an individual.  The aim is to provided accurate guidance upon which students can make informed choices at various stages of the student journey.

The Role 

The University is seeking a highly self-motivated, proactive and organised individual to have overall responsibility for the teams concerned with student advice (funding and immigration), scholarships and hardship funds within student services. The post-holder will provide management and leadership of these key functions, together with expert advice concerning student financial support (e.g. scholarships, hardship funds), funding and statutory benefit entitlements and Tier 4, together with an excellent understanding of UKVI compliance. The post-holder will be responsible for ensuring a high quality student experience is delivered in relation to immigration, financial, and budgeting advice.

Student Advice staff provide a professional, confidential, and free service to UWL students and also to prospective students from the UK or abroad who are considering applying for courses at the University. The team helps with a range of queries and issues from accessing student support (from Student Loans Company and the NHS), money management, housing rights, benefits and on Tier 4 visas for the UK.  There is close liaison with stakeholders both internal (Finance, School Administration, Registry) and external organisations (Student Finance England, the Home Office).

This is a full-time and permanent position. 

The Person

This is a busy role requiring excellent interpersonal, communication and IT skills.  You must have a comprehensive knowledge and proven experience of working with students in an advisory capacity. This will include knowledge of current legislation such as Tier 4, Immigration rules, Student Support and related money matters.

The applicant will need strong organisational skills and have the ability to use initiative and operate in a fast-paced environment while carrying a high workload. The ability to work accurately under pressure is essential. You will have the necessary skills and experience to motivate and lead staff and manage student expectations. You will need the skills and experience to interact with and manage stakeholders at all levels.

How to Apply 

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: 

Please email  if you need any assistance with the application process.

Our department/school is under-represented in terms of staff from BAME (Black, Asian and minority ethnic) backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. 

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

This post is not available for UWL students. 

A Enhanced DBS Certificate is required for this post (to be undertaken upon appointment).

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