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Welfare Adviser - (Term Time Only)

Student Services

Salary:   £33,826 to £38,803 per annum (Full time)
Salary will be adjusted for the successful candidate to match the number weeks they work
Release Date:   Tuesday 21 June 2022
Closing Date:   Sunday 10 July 2022
Interview Date:   To be confirmed
Reference:   SS191

The University of West London (UWL) is one of the top 40 universities in the UK and the top modern university in London according to the influential Guardian University Guide 2021*.

We were also named University of the Year for Student Experience in The Times and The Sunday Times Good University Guide 2021, being described by the editor as “regularly among the top-performing universities” and proving that “it is possible for a London-based institution to achieve outstanding levels of student satisfaction beyond other universities”.

Over the last few years, we have invested more than £150 million into our campus to create an inspiring social and learning environment for students. The University puts our students at the heart of everything we do: dedicated to providing an excellent student experience delivering positive, life-changing outcomes - a combination of career focused courses and tailored pedagogic care delivered within a supportive community. 

The Department

Student Services plays a crucial role in supporting our students to ensure their academic success is sustained and their support needs are met. 

The Welfare Team acts as a fundamental support service for students in crisis or distress, providing a safe, supportive, impartial and confidential service for students experiencing any personal or emotional problems.

The Role 

The successful candidate will act as a central dissemination point relating to a student’s welfare ensuring they are provided with appropriate pastoral support; liaising with appropriate academic and other relevant staff to support widening participation and access, academic progress and student retention.  

The role involves undertaking complex casework, guidance and referral to both internal and external partners.  It also requires exceptional attention to detail as case records must be accurately maintained and all statistical data recorded.

The Person

The University is seeking a self-motivated, proactive, and organized individual to work effectively in the Welfare team within Student Services. The successful candidate will deliver an efficient, effective, and informed pastoral support service to students. 

This is a busy role requiring excellent interpersonal, communication skills and the ability to remain discreet, calm, diplomatic and professional.  You must have proven working knowledge of the needs of individuals from a diverse range of backgrounds.  Knowledge of safeguarding and the Equality Act 2010 is essential for this post, as is previous experience of working in an advisory role ideally within an educational setting. 

Applicants must have good I.T. skills with proven experience of working with IT systems to record, monitor and report on a wide range of confidential matters together with attention to detail.

This position is not open for current UWL students. 

How to Apply 

To apply click on ‘Apply Online’ and fill out the application form. Further information about the application process can be found here: 

Please email  if you need any assistance with the application process.

Interviews are expected to be held in the week commencing DATE. 

For informal enquiries about the position please contact Sally Morris, Senior Student Welfare Adviser, 

An enhanced DBS Certificate is required for this post (to be undertaken upon appointment). 

Additional Information

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